FAQ – LONTIER

How much does shipping cost?

Shipping is free within Switzerland, Germany, and Austria.

How long does delivery take?

– Switzerland: 1–2 business days

– Germany: 2–4 business days

– Austria: 2–4 business days

Where do you deliver?

Currently, we deliver to Switzerland, Germany, and Austria.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link.

Can I return items?

Yes, you have a 14-day right of return. Items must be unworn and in their original packaging.

How do returns work?

What happens if my order arrives damaged?

Please contact our customer service immediately with photos of the damage – we will find a solution.

What payment methods are available?

We accept Twint, credit card, PayPal, Klarna, and other common payment methods.

Will I receive an order confirmation?

Yes, you will receive an email with all order details immediately after your purchase.

I haven't received an order confirmation – what should I do?

Please check your spam folder. If you can't find an email, please contact us.

Can I change or cancel my order afterwards?

As long as your order has not yet been shipped, this is possible. Contact us as soon as possible.

Is there a minimum order value?

No, there is no minimum order value.

How can I contact customer service?

Via our contact form on the website or by email to: support@lontier.de

Where are your products manufactured?

Our products are carefully selected and sourced from verified partners.